For the past four years, I’ve worked in retail and I have to say, people are hilarious–especially when you work at the customer service desk. There are always those experiences that you just think to yourself, “Did that REALLY just happen?” Last night was one of those experiences that happened at the customer service/returns desk.
Me: [I was doing nothing important . . . until I overheard this:]
Me: [Catches my attention so naturally, I walk over.]
Co-worker gives me the “help me” look.
Me: “Hi, can I help you with something?”
Customer (with a huge box in her hand and is about late twenties): “Hi, I bought this on Amazon.com and was wondering if you could refund it. It costs twenty dollars to ship it back. But I know that you carry the exact some thing here and I want to return it here.”
I glance at co-worker who is trying not to bust up laughing. This is going to take a while…
Me: [As politely as I could, I said this:] “Unfortunately, we cannot refund it because the UPC and SKU numbers are different from Amazon’s. Also, we don’t have the money to refund it since you didn’t buy it from us.”
Customer: “So, can’t you refund it anyway? You should be able to just override it.”
Me: “No, we can’t because–”
Customer: “Ugh. Just override it.”
Co-Worker: “We can’t because even though the product is something we carry, we can’t because the bar code numbers don’t match up and we don’t have any money to refund you since you didn’t purchase it from us.”
Customer: “Okay, fine. I need to buy some more stuff though. I’ll be back.”
The customer left the product and was about to walk down to the self-check out but I told her she could purchase it up at my register. I rang her up, put the stuff in her bag, she paid, and then I walked over and grabbed her huge box and handed it to her with the bag.
Me: “Have a great night!”
. . . Yeah, that really happened last night.
Good luck, America.